Frequently Asked Questions
Everything you need to know about purchasing your next luxury timepiece.
How do you guarantee the authenticity of your watches?
Every timepiece undergoes a rigorous inspection by our in-house master watchmakers. We verify the movement, serial numbers, and components against manufacturer records to ensure 100% authenticity.
What is the condition of the pre-owned watches?
We use a standardized grading system ranging from 'Mint' to 'Fair'. Each listing includes high-resolution photography and a detailed condition report so you know exactly what to expect.
Do the watches come with a warranty?
Yes, all watches purchased through Pre-OwnedWatches include a 24-month mechanical warranty, covering the internal movement and timekeeping accuracy.
What is your return policy for luxury timepieces?
We offer a 14-day hassle-free return policy. As long as the watch is returned in the same condition it was received and with the security tags intact, you will receive a full refund.
How is the shipping handled?
All orders are shipped via insured express couriers like FedEx or DHL. A signature is required upon delivery to ensure your package arrives safely and securely.
Do you accept trade-ins for a new purchase?
Absolutely. You can submit your current watch for a professional valuation. Once appraised, we can apply that value as a credit toward any timepiece in our current collection.